投诉信：

　　2012(英二)

　　Directions:

　　Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

　　1) make a complaint, and

　　2) demand a prompt solution.

　　Dear Sir or Madam,

　　I bought/ordered an electronic dictionary from your online shop on January 1st, but I found it has some problems after using it for a short period of time.

　　To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I found this to be completely unacceptable.

　　Therefore, I would like either to change for another model that works well or a full refund. I am looking forward to your prompt reply.

Yours sincerely,

(责任编辑：田学江)