Topic(题目)：
When people need to complain about a productor poor service, some prefer to complain inwriting and others prefer to complain inperson. Which way do you prefer? Use specificreasons and examples to support your answer.
Model Essay(范文)：
When I want to make a complaint about a defective product or poor service, I would rathermake my complaint in writing. Writing a complaint allows me to organize my points ofargument in a logical manner. If I’m really unhappy with the way I’m being treated, I want topresent my reasons clearly. I don’t want there to be any confusion about why I’mcomplaining. I like to list my complaints and then list supporting examples. That’s the best wayof making sure everyone is clear about what I;m saying.Putting my complaint in writing alsoensures it won’t seem too emotional. If you feel that you’re been treated badly or takenadvantage of, it’s easy to lash out. Losing your temper, though, is a sure ways to lose yourargument. Yelling is very satisfying at the moment, but it only makes the person you’re yellingat mad at you. It doesn’t get them to agree with you or to offer help.
There’s also the issue of the person you’re dealing with. If you complaint in person, you haveto talk to whoever is there. Chances are that he or she isn’t the person responsible for thedefective product or the poor service. Often the people who take complaints are not the peoplein change, unless you’re dealing with a very small business. Yelling at them isn’t fair, anddoesn’t do anything to get a refund or satisfaction for you. You need to reach the person incharge. The best way to do that is in writing.
Writing about your complaint and sending the letter registered mail also gives you writtenproof. It’s clear that you tried to settle the matter in a reasonable manner within a certaintime period. This way, if you need to take further action, you have physical evidence of youractions.
Writing a complaint has the advantages of organization, effectiveness, and fairness. That’swhy I prefer to write rather than personally present my complaints.
重点单词 全部解释
emotional[i'məuʃənl]adj. 感情的，情绪的
unhappy[ʌn'hæpi]adj. 不快乐的，不高兴的
temper['tempə]n. 脾气，性情
vt. 使缓和，调和 <
specific[spi'sifik]adj. 特殊的，明确的，具有特效的
n. 特
dealing['di:liŋ]n. 经营方法，行为态度
(复数)dealin
defective[di'fektiv]adj. 有缺陷的，不完全变化的(动词) n. 有缺陷的
fairness['fɛənis]n. 公平，公正
organize['ɔ:gənaiz]v. 组织
reasonable['ri:znəbl]adj. 合理的，适度的，通情达理的
settle['setl]v. 安顿，解决，定居
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